Privacy Policy
INTRODUCTION
Sheertex Inc. ("Company," "we" or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the personal information we may collect online at www.sheertex.com ("Website" or "Site") and by other ways in which you may interact with us (e.g., speaking with customer service). Please read this policy carefully to understand our practices regarding your personal information and how we will treat it. By accessing or using the Website, you agree to this privacy policy. This policy may change from time to time (see section 12 below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please consult this policy periodically for updates.
1. INFORMATION WE COLLECT
We collect several types of information from you in various ways when you interact with us, including information by which you may be personally identified, such as your name, postal address, telephone number, credit/debit card or other payment method information, date of birth, or email address ("Personal Information") or information about your internet connection, the equipment you use to access our Website and usage details.
INFORMATION YOU PROVIDE US
The types of Personal Information we obtain about you depends on how you interact with us and our products and services. The following are the categories and specific types of Personal Information that we collect:
Personal identifiers, such as name and address
Device and online identifiers and related information, such as telephone number and email address
Internet, application, and network activity, such as cookie IDs and browser visits
Government identifiers, such as national identification numbers and driver's license numbers
Demographic information, such as age and date of birth
Financial information, such as credit and debit card numbers and claims information
Characteristics of protected classifications under state or federal law, such as gender and nationality
Purchase history information
Location information, such as geo-location information (e.g., if you manually provide location or enable your mobile device to send us precise location information)
Audio, visual, and other sensory information, such as audio and video recordings (e.g., when we record customer service calls for quality assurance)
Employment information, such as occupation, title, licenses and professional memberships
Education information, such as degree and schooling information
Individual preferences, opinions, and characteristics, such as inferences related to shopping patterns and behaviors or responses to surveys that we might ask you to complete for research purposes
You may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
CATALOG REQUESTS AND EMAIL NEWSLETTER SUBSCRIPTIONS
Upon placing an order with us, you may begin receiving our email newsletter, unless you opt-out of receiving such communications. Furthermore, the welcome email will alert you if someone else has entered your email address into our email newsletter subscription list. In order to make our email newsletters more relevant and useful to you, our servers may receive a confirmation when you open an email message from us.
GAME PROMOTIONS
From time to time, we may run game promotions such as sweepstakes, contests or other promotions (collectively, "game promotions"). If you enter a game promotion, you will have the option to receive email or other communications from us and our affiliated partners. You may subsequently opt-out of the receipt of such email or communications by following the directions in the email or contacting that site. Your opt-out status will not affect your participation or chances to win in the game promotion. During the applicable game promotion period, however, you may nevertheless receive emails which we deem are related to the game promotion.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information about you in various ways when you interact with us. We collect this information directly from you when you provide it to us, automatically as you navigate through the Website, or through third parties, as further detailed below. More specifically, we collect and obtain information:
Directly From You
We collect personal information you provide, such as when you make a purchase, register for an account or create a profile, contact us, respond to a survey, participate in game promotions, respond to a survey, apply for a job, or sign up to receive emails, text messages, and/or postal mailings.
Using Cookies and Other Automatic Data Collection Technologies
When you visit our websites, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see “USAGE DETAILS, IP ADDRESSES, COOKIES AND OTHER TECHNOLOGIES” section below.
From Social Media Platforms and Networks
If you interact with us on social media or use features such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, Google, YouTube, TikTok, and Pinterest) in connection with our websites, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
From Other Sources
We may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We may obtain other people's names and email addresses that you may choose to provide as part of our "email a friend" feature. We also create information based on our analysis of the information we have collected from you.
3. USAGE DETAILS, IP ADDRESSES, COOKIES AND OTHER TECHNOLOGIES
As you navigate and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including: (i) details of your visits, traffic data, location data, logs and other communication data and the resources that you access and use on the Website; and (ii) information about your computer, device, and internet connection, including your IP address, operating system, and browser type. The information we collect is statistical data that helps us to improve our Website and to deliver a better and more personalized service by enabling us to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our Website according to your individual interests, speed up your searches, and recognize you when you return to our Website. The technologies we use for this automatic data collection may include:
WEB BEACONS
We (or service providers on our behalf) may collect information through the use of "Web Beacons" on pages of our Website and emails. Web Beacons are small electronic files (also referred to as clear gifs, pixel tags and single-pixel gifs), which may employ cookie technology that enable us to record data about visits to or transactions made on the Site. This information is sometimes known as "clickstream data." We may use this data to analyze trends and statistics to improve your online experience and our customer service.
COOKIES
A cookie is a small file placed on the hard drive of your computer or device. Using cookies, we may also collect and analyze the IP address used to connect to the Internet; computer and connection information such as your browser type and version, operating system and platform, purchase history, confirmation when you open email that we send you, and the URLs which lead you to and around the Site including the date and time. You can generally set your browser and device to reject cookies or to notify you when you are sent a cookie. However, if you reject cookies, we may not be able to offer you personalized services, you may be unable to access certain areas of the Site, and we may be unable to accept any online orders from you.
When you use the Website or the content therein, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include advertisers, ad networks, ad servers, analytics companies, your mobile device manufacturer, and your mobile service provider. These third parties may use tracking technologies to collect information about you when you use the Website. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible provider directly.
We might also receive information about you from other sources and add it to our account information such as through co-branded or joint offerings with third parties.
4. USE OF INFORMATION COLLECTED BY US
We use information that we collect about you or that you provide to us, including any Personal Information to: present our Website and its contents to you; improve your experience on the Website; provide you with information, products or services and to communicate with you about information that you request; fulfill any other purpose for which you provide it; provide you with notices about your account; carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; notify you about changes to our Website, or any products or services we offer or provide though it; allow you to participate in interactive features on our Website; or help us target specific offers to you; to help us develop and improve our Site, and to tailor our Site to your interests. We may also use such information in any other way we may describe when you provide the information or for any other purpose with your express consent.
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. In addition, we may disclose Personal Information that we collect or you provide as described in this privacy policy:
TO SERVICE PROVIDERS
We may employ other companies or individuals to provide certain services to, or on behalf of, us such as fulfilling orders, delivering shipments, sending postal mail or email, analyzing customer lists and data, processing rebates transactions, providing warranty services, or performing marketing or consulting services. These third parties ("Service Providers") may be given access to your Personal Information needed to perform these services but will not be permitted to use your Personal Information for any other purpose.
TO CREDIT CARD COMPANIES
If you place an order, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase.
TO THIRD PARTY MARKETING PARTNERS
From time to time we might establish a business relationship with other third parties whom we believe are trustworthy. In such cases, we might license, exchange, share and/or cross-reference information, including your name, postal mailing address, telephone number or email address that will enable such third parties to contact you regarding products and services that may be of interest to you.
THIRD PARTY PIXELS AND COOKIES:
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. This information can also be found here: https://retention.com/support/update-privacy-policy/
TO SHIPPERS
We may share your information, such as your name, telephone number and shipping information, to third party shippers (such as UPS, FEDEX and the United States Postal Service) to deliver your product(s). There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are given your information, such as your name, email address, postal address, and telephone number, for the sole purpose of fulfilling your order.
In addition to the foregoing, the Personal Information collected may be used for the following purposes:
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us prior to when you provide the information with your consent.
To comply with any court order, law or legal process, including responding to any government or regulatory request.
To enforce or apply our terms and conditions and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
For any other reasons as required by applicable law.
THIRD PARTY TRANSACTION-LEVEL DATA
If you visit the Site from a third-party website, the third-party website may be able to access select information from your individual transaction information. In order to track and credit your transaction the third-party website may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third-party website to the Site. Any transactions made at the Site while such a code is active will be reported back to the third-party website. We will only report non-Personal Information to these websites such as the date of the transaction, the product(s) purchased, and the amount spent. We will not report any information to these third-party websites that will allow them to personally identify you.
LINKS TO THIRD PARTY SITE
Our Site, sites we operate, and unaffiliated sites display interest-based advertising and contain certain links to third party websites, such as our vendors' websites and links to other websites intended to facilitate our customers' shopping experience, such as Google Translate. We are not responsible or liable for the privacy practices or content found on these websites. We recommend that you check the privacy notice of each website you visit. Links to third party websites are provided solely for your convenience and any submission of data to such websites shall be at your sole risk.
CATALOGUE REQUESTS
When you request a catalogue from us, we may share your name and postal address with a third-party fulfillment company for the purpose of sending you the requested catalogue. This information will not be used for any other purpose.
LAW ENFORCEMENT AND PROTECTION OF USER
To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property, as well as those of our affiliates or customers. You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.
6. CHILDREN AND PRIVACY
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to us or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on the Website on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address or any username you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will work to delete that information.
7. SECURITY
We employ 128-bit encryption technology in all areas of the Site that require you to provide your personal or account information, including those areas related to online ordering and order status. The Site utilizes industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and credit card number.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. You should recognize, however, that no computer system is fully secure and that there are inherent risks associated with Internet transactions. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.
8. YOUR RIGHTS
Consistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country, province, or state of residence.
Accessing, Updating, Correcting or Deleting Personal Information
You may at any time access your Personal Information by emailing us at hello@sheertex.com. If your name, email or postal address, telephone number or other Personal Information changes, you may update, correct or omit the relevant information by contacting us at hello@sheertex.com.
Removal/Opt-Out
If you no longer wish to receive communications from us you may opt-out by sending an email to hello@sheertex.com or by clicking on the unsubscribe link within any marketing email you receive from us.
California Residents
You Have the Following Rights Under the CCPA:
Right to request Sheertex disclose Personal Information, or Categories of Personal Information, it collects, uses, discloses, and sells
Right to request Sheertex delete Personal Information we have collected from your right to request Sheertex opt you out of the sale of your Personal Information
For more information regarding these rights and how to exercise these rights, please consult the “13. INFORMATION FOR CALIFORNIA RESIDENTS - CALIFORNIA PRIVACY RIGHTS” section below.
9. CONTACT INFORMATION
If you have any questions or concerns about this Privacy Policy, please contact us at hello@sheertex.com.
10. BUSINESS TRANSFER
We may transfer or assign any customer information, including Personal Information, owned, under the control of, or received by the Company or its affiliates, in connection with a merger, divestiture, stock sale, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.
11. LIMITATIONS ON LIABILITY
IN NO EVENT WILL SHEERTEX INC. OR ITS PARENT, AFFILIATES, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINE
Accessing, Updating, Correcting or Deleting Personal Information
SS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF SHEERTEX INC. OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.
12. CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' Personal Information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the privacy policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.
13. INFORMATION FOR CALIFORNIA RESIDENTS - CALIFORNIA PRIVACY RIGHTS
Categories of Personal Information We Collect and Our Purposes for Collection and Use
You can find a list of the categories of personal information that we collect in the “INFORMATION WE COLLECT” section above. For details regarding the sources from which we obtain Personal Information, please see the “HOW WE COLLECT PERSONAL INFORMATION” section above. We collect and use Personal Information for the business or commercial purposes described in the “USE OF INFORMATION COLLECTED BY US” section above. For details regarding how Personal Information is shared, please see the “DISCLOSURE OF PERSONAL INFORMATION” section above.
Deletion and Access Requests
Subject to certain limitations, California residents have the right to request deletion of their personal information. Once we receive a request, we will delete the Personal Information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. Choosing to delete your information may impact your ability to use our websites and online features.
You may submit a request for a copy of the information collected about you in the last twelve (12) months, or request deletion of information.
Sale of Personal Information and the Right to Opt-Out
Though we do not receive any monetary compensation, our use of tracking technologies may be considered a “sale” under California law. You can opt-out of being tracked by these third parties by clicking the “Do Not Sell My Personal Information” link at the bottom of our website and by selection your preferences. Please note that your use of our website may still be tracked by Sheertex and/or our services providers. We do not knowingly sell the Personal Information of consumers under 16 years of age.
Categories of Personal Information disclosed that may be considered a “sale” under California law: basic identifying information, device information and other unique identifiers, internet or other network activity, geolocation data, and commercial data.
Categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law: advertisers and marketing partners, data analytics providers, and social media networks.
How to Submit a Verifiable Request
You can submit a request to access or delete your Personal information using the methods listed below:
Access Requests: Call 1-800-715-1658
Deletion Requests: Call 1-800-715-1658
Opt-Out of Sale of Personal Information Request: send an email to hello@sheertex.com
Non-Discrimination
Sheertex will not discriminate against you because you exercise your rights. For example, Sheertex will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or opt out of sale of Personal Information request.
14. MISCELLANEOUS
We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: Rakuten Marketing LLC & Rakuten services privacy rights request form.
CONTACT US
For any questions or comments about this Privacy Policy or personal information, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices, our Privacy Officer can be reached by email at legal@sheertex.com or by mail using the following contact information:
Sheertex Inc.
Attn: Privacy Officer
7471 ave. Léonard-De Vinci
Montréal, Québec, H2A 2P3, Canada